Thank you for choosing Healy World products. Healy World stands behind the quality of its products and takes every effort to handle effectively with cases of defective or damaged products. Healy World warrants that its products will correspond with the specifications at the time of delivery and agree to remedy on non-conformity from the date on which the risk passes to the purchasers within the Warranty Period as mentioned below. We shall not be liable whatsoever in regards of any defects in the products after the said period.

Return Policy for CANADA

for Healy devices purchased online

Please be aware that the following return policy applies exclusively to consumers who have made purchases through our online shop and are located in Canada.

A voluntary Healy World warranty of 2 years applies for some specific cases.

As a consumer, you have the right to withdraw from your contract for the online purchase of Healy devices under conditions. A consumer is defined as an individual who engages in a legal transaction for purposes that are predominantly non-commercial or unrelated to self-employment.

Please note that you have the right to withdraw from this contract relating to the online purchase of Healy devices within fourteen (14) days. The withdrawal period is fourteenth day from the day on which you, or a third party nominated by you who is not the carrier of the goods, take possession of the goods. For detailed information on the return procedure, see Section 2. 

Please note that this right of withdrawal may not apply to online contracts involving the purchase of Healy software, subject to the applicable laws and regulations.

The warranty is valid only for products accompanied by a valid proof of purchase, such as a purchase receipt or invoice.

1. Eligibility for Returns

1.1. Eligibility:

Items eligible for return must meet all of the following conditions: they must have been purchased directly through our website (https://canada.healy.shop/), returned within 14 days of receipt, and comply with the criteria listed below:

• • • The item(s) must be in new and unused condition in their original packaging, with all labels.
    • Accompanied by a valid proof of purchase, such as a receipt, invoice, or order number.
    • Include all accompanying accessories, manuals, and documentation in the return package.
    • Ensure the return package is securely packaged to prevent any damage during transit.
    • In the event of withdrawal, you bear the direct costs of returning the goods, unless we have expressly agreed otherwise. If we provide you with a return label and you use it, the return shipping costs will either be borne by us or deducted from your refund. No additional handling fees apply for exercising your right of withdrawal. 

1.2. Exclusions and Limitations:

Please note that the following items are not eligible for return:

The warranty does not cover damages or issues arising from:

• • • Misuse, abuse, or negligent handling of the product.
    • Accidental damage or acts of nature.
    • Unauthorized repairs or modifications.
    • Normal wear and tear.
    • Failure to follow the product’s instructions or guidelines.
    • Use of the product in a manner not intended or specified by the manufacturer.
    • The customer had damaged the product.
    • The product has suffered water damage due to the fault of the customer.
    • The customer had misused the product and caused the fault.
    • The customer had tried to repair the item himself or had someone else try to repair it, and in the process damaged it.
    • The customer has lost the product through their own fault, whether through theft or otherwise.
    • The customer had been informed about the fault before he decided to buy the item.
    • The customer had exercised his right of withdrawal from the purchase contract.
    • The fault is because of wear and tear; and
    • Beyond the warranty period of two (2) years for Devices only (“Warranty Period”)

from the date the risk passes to the purchaser. Accessories are excluded under the warranty unless provided under the local law

Healy World will not accept returns of any merchandise that is clearly identified at the time of sale as a demonstration kit, nonreturnable, discontinued, as a seasonal item or currently non-saleable

 

1.2a Zero Hertz Textile Products — Twelve-Month Limited Warranty 

Healy World voluntarily provides a TWELVE-MONTH LIMITED WARRANTY on Zero Hertz textile products (including the Zero Hertz Sleep Mask, blanket and beanie) from the date of original purchase (“Warranty Period”). This voluntary warranty is provided in addition to, and does not limit, any statutory rights available under applicable provincial consumer protection legislation. 

Coverage: During the Warranty Period, Healy World will, at its option, repair or replace any Zero Hertz textile product that proves defective in materials or workmanship under normal use and service conditions, provided the product is returned with valid proof of purchase. 

Exclusions: This limited warranty does not cover (a) normal wear and tear, pilling, or colour fading; (b) damage caused by accident, misuse, or failure to follow care instructions; (c) cosmetic damage that does not affect function; or (d) damage from unauthorized modification or repair. 

Quebec residents: Pursuant to Art. 53 of the Quebec Consumer Protection Act, goods must be durable for a reasonable period of time, having regard to their nature and price. This statutory obligation applies regardless of the twelve-month warranty term above. 

Provincial law rights: This limited warranty gives you specific legal rights. You may also have other rights under applicable provincial consumer protection legislation, which vary by province and territory. 

2. Return Process

To initiate a return, please follow these steps:

• • Log in and submit a ticket through our customer support team within 14 days of receiving your order.
  • Provide your order details, including the order number and the item(s) you wish to return.
  • Our customer support team will guide you through the return process and, if eligible, provide you with a return label.
  • Securely package your Healy product, affix the return label, and drop off the package at the nearest FedEx drop-off location. We will take care of the rest!

3. Remedies

In the event of a covered defect or issue, Healy will, at its discretion, provide one of the following remedies:

• • Repair: Healy will repair the product to restore it to proper functioning.
  • Replacement: Healy will replace the product with an equivalent or comparable item.
  • Refund: Healy will refund the purchase price of the product.

4. Refund Process

After we have received the returned item(s) from you and checked their condition, we will ensure that your refund is made within a maximum of 14 days. Your money will be returned using the same payment method you used to purchase the item. Note that the refund may not cover any shipping or handling charges from the original purchase, unless the return is because the product was faulty or we made a mistake.

To ensure a smooth refund process, please note the following:

• • We may withhold repayment until we have received the goods back or until you have provided proof of return, whichever occurs earlier.
  • You are responsible for returning the goods without undue delay and, in any case, no later than fourteen (14) days from the day on which you notify us of the withdrawal from this contract.
  • The deadline is considered met if you send the goods before the expiry of the fourteen (14) day period.
  • You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We strive to provide a hassle-free refund experience and aim to process your reimbursement promptly. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.

You are required to inspect the products immediately upon taking delivery and notice of any defects attributable to Healy insofar as those defects can be reasonably established.

A product is defective if it does not conform to the agreement at the time of delivery and situations where a product:

• • It does not correspond with its description in the advertising or elsewhere; or
  • It is not of a satisfactory quality as reasonably expected according to the terms of the agreement; or
  • It is unfit for any purpose informed to the seller before the seller purchases the product.

This “Healy World Return Policy” is applicable only for the return of defective products in situations described above and remedies in accordance with the law are available if the product had been purchased within the past two (2) years. However, the remedies are not available if the product becomes defective after two (2) years of purchase.

4a. Right of Withdrawal and Return — Zero Hertz Products 

You have the right to withdraw from your purchase of Zero Hertz products within fourteen (14) days of taking delivery, without giving any reason. To initiate a return, log in and submit a ticket to our customer support team within the 14-day period, including your name, e-mail address, order number and product details. We will provide a return label for drop-off at the nearest FedEx location. 

Zero Hertz textile products are not subject to a hygiene-based non-return exception, as the products are not delivered with an individual sealed protective covering. You may inspect the goods to the same extent as you would in a physical store. Liability for diminished value is limited to handling beyond what is necessary to establish the nature, characteristics and functioning of the product. 

The consequences of withdrawal described in Section 4 above (reimbursement within 14 days, original payment method, standard delivery costs) apply equally to Zero Hertz products. For warranty claims within the twelve-month Warranty Period, see Section 1.2a. 

5. Return of defective or damaged Healy World products

5.1. A Healy World product considered defective/damaged must be returned in new and unused condition, in the original packaging, and with all original tags and labels attached.

5.2. The return of a Healy World product considered defective must be postmarked within the Warranty Period .

5.3. Upon receipt of the returned product, Healy will fully inspect it and notify you, within a reasonable period of time, whether you are entitled to a replacement, repair, refund or price reduction of the product, as a result of the defect or the damage.

5.4. If you are eligible to a replacement or refund, Healy will initiate replacement of the product or refund of the purchase price, using the original method of payment.

5.5. A misused Healy product after receipt, including in situations as described in Section 1.5 above, cannot be considered as defective or damaged product according to this “Healy Return Policy”.

5.6. A Healy product cannot be considered damaged according to this “Healy Return Policy”, if and to the extent that the damage results from a circumstance occurred (a) when you or a third party indicated by you and other than the carrier acquired the physical possession of the product; or (b) upon delivery of the product to the carrier by Healy if the carrier was commissioned by you to carry the product and that choice was not offered by Healy.

For returns due to a confirmed defect attributable to Healy World, we will bear the necessary return shipping costs and provide a prepaid return label. For non-defect returns (withdrawal within 14 days), you bear the direct return shipping costs unless we have agreed otherwise.

Disclaimer:

This voluntary warranty is provided by the Company and does not affect any rights or remedies available to the customer under applicable consumer protection laws.

6. Contact details

If you have any questions concerning this “Healy World Return Policy”, please contact us at:

Healy World Canada Ltd.​
C/O TMF Canada Inc.​
1 University Ave, 3rd Floor​
Toronto, ON M5J 2P1
E-Mail: contact.amer@healy.world 

Version: May 2026

Note:

This return policy is subject to change without notice. Please refer to the most recent version on our website for the latest information.